You do not have to create an account to be able to place an order. You can choose to checkout as a guest. However, we suggest creating a customer account to better track your orders and be able to place your orders more quickly.

You can change your personal information by logging into your account. When you are connected you can modify your personal information (delivery address, email address, etc.).

Our Customer Service team is available Monday to Friday, from 9:30 AM to 5:00 PM (Sydney time). Emails received outside of these hours will be responded to by the end of the next business day. Please also check your Spam or Junk folder in case our reply has been filtered there.

If you’re located in Australia or New Zealand, our Bollé Customer Service team can be reached at:
customerservice@oceanclothinggroup.com.au

We accept all major credit and debit cards. Additionally, you can choose to pay through PayPal for your convenience.

If you haven’t received your tracking information yet, please note that order processing takes approximately 1–2 business days after payment. Once your order has shipped, delivery typically takes an additional 1–3 business days.

Delivery times may vary during holidays or due to courier delays.

If you have ordered a product and it is no longer available, your order will be canceled, and we will issue a refund. You will be notified by email of the cancellation and refund.

The items in your cart are saved for 10 days but are not reserved. After this period, they will be automatically removed from your basket.

If you’d like to cancel your order before it’s delivered, please contact us as soon as possible. We’ll do our best to cancel it before shipment.

If the order has already been dispatched, you can return the product once it arrives.

Your refund will be processed via the payment method you used to place your order within 5-7 business days depending on your bank's processing time.

We offer free shipping on all orders over $150.
A flat rate of $9 applies to orders under $150.
We also offer express shipping on all orders for a flat rate of $15.

Shipping
Orders are delivered via Australia Post. If you don’t receive your package by the estimated delivery date, you can track your order directly through Australia Post. Please note that delivery times may be affected by public holidays, severe weather conditions, or courier delays. Deliveries are made on weekdays only (excluding Australian public holidays).

Standard Shipping
Delivery typically takes 2–5 business days, depending on your location.

Express Shipping
Express delivery usually arrives within 1–2 business days.

At this moment in time, we deliver to Australia only.

If you received a defective or damaged product, please contact our Customer Service team with your order number and a brief description of the issue. We may request photos to help us resolve the matter as quickly as possible.

Tracking information may not be available immediately after your order is shipped. Please allow up to 24 hours for tracking details to appear.

If you’re still unable to locate your tracking information after this time, please contact our Customer Service team for assistance.

Please contact us by selecting the topic “Returns” on our contact us section and emailing us with the item you would like to return. Once your request is approved, a return form will be emailed to you with the next steps and details to fill out.

Please note that return postage is at your own cost.

For orders eligible for return, we are happy to offer a refund within 30 days of purchase or receipt. Items must be unworn, undamaged, and in their original packaging with all labels and swing tags intact.

Please note that postage costs for returns are not refundable, and Bollé cannot accept products returned outside of these guidelines.

There is no separate exchange service. Please return the item and place a new order.

Once your returned product has been received, it will be inspected, and your refund will be processed. Processing times may vary depending on operational volumes, but refunds are typically completed within 14 days of receiving the return.

Items purchased in a retail store must be returned directly to that store. Purchases made online can only be returned through our online returns process.

All Bollé-branded sunglasses, eyeglasses, snow goggles, replacement lenses, and helmets are covered by our limited warranty, provided they are purchased from an authorized retailer or through our official website.

Sunglasses / Eyeglasses
Covered for 2 years from the original date of purchase by the original end-user purchaser.

Snow Goggles
Covered for 2 years from the original date of purchase by the original end-user purchaser.

Replacement Lenses
Covered for 1 year from the date of replacement.

Helmets
Covered for 2 years from the original date of purchase by the original end-user purchaser.

This warranty does not cover scratched lenses.

Our warranty covers defects in materials and workmanship under normal use during the applicable warranty period.

The warranty does not cover:

• Scratched lenses
• Damage caused by accident, misuse, modification, or neglect
• Normal wear and tear
• Products purchased from unauthorized sellers (including unauthorized online stores)
• Products without proof of purchase
  

To submit a claim, please contact our Customer Service team and select “Warranty” as the enquiry topic and fill out the contact form. We may request photos of your product and proof of purchase to complete the assessment.

If your original product is no longer available, we’ll provide an equivalent replacement of equal value. Please note that replacement products are not eligible for exchange, and the warranty period does not reset or extend after a replacement.

No. The warranty is available only to the original purchaser and is non-transferable.

Unfortunately, products purchased from unauthorized sellers are not covered under our warranty, as we cannot verify their authenticity or quality.

Once your claim has been approved and all necessary information received, most claims are processed within 7–14 business days.

To keep your Bollé products performing at their best, clean them regularly using mild soapy water and a soft cloth, and always store them in their protective case or pouch when not in use. Avoid exposure to direct sunlight, high heat, or chemical cleaners, as these can damage lenses, foams, and frames.

Bollé sunglasses protect your eyes from harmful UV rays and glare. They are not designed for looking directly at the sun, driving at night, or protection against mechanical impacts or artificial light sources (e.g., solariums). When putting them on or taking them off, hold both frame arms evenly to avoid bending or distorting the frame. Clean using warm soapy water, rinse gently, and allow to air dry before storing them in a dry place.

Bollé ski goggles protect against snow, sun, wind, and cold during winter sports. They should not be worn while driving.

To prevent fogging:

• Avoid blocking the ventilation holes.
  
• Wipe your lenses gently with a soft cloth.
  
• Keep your face dry before putting the goggles on.

For cleaning, rinse the lenses with lukewarm soapy water, then air dry naturally. Do not rub the inside of the lenses, as this can damage the anti-fog coating.

Bollé ski helmets are designed specifically for skiing and snowboarding and should not be used for any other activity such as motorised sports.

To ensure proper protection:

• The helmet should sit securely on the forehead, leaving the nape free.
  
• Chin straps should be snug but comfortable, and buckles securely fastened.

Clean using warm water and mild soap, and use a cotton swab for small vents. The foam liner is machine washable at 30 °C. Store your helmet in a cool, dark place, avoiding heavy objects or impacts.

Bollé bike helmets are designed only for cycling and roller use, not for motor sports. Always check the fit before each use. If your helmet has experienced a hard impact, it must be replaced, even if no visible damage is present. Clean with warm water and gentle soap, and allow to air dry in a well-ventilated area at room temperature. Store in a dark, dry location, away from pressure or heavy items.

Replace your lenses or visors as soon as they show visible damage, scratches, or loss of optical clarity, as this may reduce protection. Always use genuine Bollé replacement parts to ensure proper fit and performance.

No. Any modifications — including the use of paints, adhesives, detergents, chemicals, or solvents — may reduce performance and compromise protection. Always keep your helmet in its original condition.

• Always air dry completely before storing.
• Store in a cool, dark, dry place.
• Avoid leaving them in vehicles or near heat sources (e.g., car dashboards).
• Keep in their protective case or microfiber pouch to prevent scratches and deformation.